Describing and Measuring Emotional Response to Shopping Experience

By K. Machleit, Sevgin A. Eroglu. 2000

470 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/008219e28b33597592ec16e4fba20ee75ca22d80

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Citations in the corpus

Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2010, background): “More specifically, while it is recognized that people have emotional responses to their immediate environment (Machleit and Eroglu 2000), to date, no study has empirically investigated the dimensions of tourists’ emotional responses toward destinations.”
A consumption emotion measurement development: a full-service restaurant setting (2010, methodology): “Further, in their empirical study, Machleit and Eroglu (2000) pointed out the inadequacy of constructing summary dimensions (positive and negative) in consumer research.”
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction (2010, methodology): “Pleasure is used as indicator of valence in this study because it has received the most attention in examining consumption-related affect ( Michleit & Eroglu, 2000 ).”
Satisfaction Emotions and Consumer Behavioral Intentions (2005, result): “The results suggested that the predictive ability of two of the typologies were similar and this was not surprising considering they were conceptually alike and shared similar items and in short, the emotions that were common to both of these models included joy, sadness, surprise, disgust, anger an”
‘Looking alright, feeling alright’: emotions, sizing and the geographies of women's experiences of clothing consumption (2004, background): “(Machleit and Eroglu 2000: 110) Work within geography on consumption can be critiqued for this same tendency.”
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty (2009, background): “In addition, Machleit & Eroglu (2000) stated that positive and negative emotions have unique variance and influence over behavior independently.”
‘Everyone's cuddled up and it just looks really nice’: an emotional geography of some mums and their family photos (2004, background): “(Machleit and Eroglu 2000: 110) Work within geography on consumption can be critiqued for this same tendency.”
Toward a conceptualization of the online shopping experience (2014, background): “Emotions associated with the shopping outcomes are underlined (Machleit and Eroglu, 2000; Arnold et al., 2005; Andreu et al., 2006); furthermore, retail customer experience has been described with a focus on positive emotions (Hui and Bateson, 1991; Bagdare and Jain, 2013).”
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry (2009, background): “), shopping satisfaction ( Machleit and Eroglu, 2000”