Clemens Hutzinger

Communication · 2017

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Clemens Hutzinger trusts

Their strongest outbound trust, strongest first, inferred from their citations.

  1. W. T. Coombs (in Communication)

Papers from Clemens Hutzinger's perspective

Ordered by how strongly the researchers Clemens Hutzinger trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
  2. Why are you telling me this? An examination into negative consumer reviews on the Web
  3. Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
  4. How Consumers Evaluate eWOM (Electronic Word-of-Mouth) Messages (Cyberpsychology, Behavior, and Social Networking)
  5. Handling complaints on social network sites – An analysis of complaints and complaint responses on Facebook and Twitter pages of large US companies
  6. Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication
  7. Internet forums as influential sources of consumer information
  8. When Good Brands Do Bad
  9. How Prevalent Is the Negativity Effect in Consumer Environments
  10. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)

Their papers