The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders

By Wolfgang J. Weitzl, Clemens Hutzinger. 2017

115 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8bbc75eeacaed38e1bdcf8d97dd9e29a5a199754