Tom DeWitt

Organizational Behavior and Human Resource Management · 2008

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 1 researcher here, as inferred from the citation graph.

Subfields

Whom Tom DeWitt trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. James G. Maxham
  2. Richard G. Netemeyer

Who trusts Tom DeWitt overall

  1. Lujun Su
  2. Szu‐Hsin Wu

Papers from Tom DeWitt's perspective

Ordered by how strongly the researchers Tom DeWitt trusts endorse each paper. Same corpus, a different order for every researcher.

  1. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  2. The one number you need to grow. (Harvard Business Review)
  3. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
  4. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  5. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (Journal of Applied Psychology)
  6. Role stressors and customer-oriented boundary-spanning behaviors in service organizations
  7. Caregiving Decisions, Well-Being, and Performance: The Effects of Place and Provider as a Function of Dependent Type and Work-Family Climates
  8. Understanding Procedural Justice and Its Impact on Business Organizations
  9. Mediation analysis. (Annual Review of Psychology)
  10. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

Their papers