The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors

By Billy Bai, R. Law, Ivan Wen. 2008

788 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5e2b46fefd9cda8eb6cd827234a096cbc5783dfd

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Website attributes that increase consumer purchase intention: A conjoint analysis (2010, background): “In the context of e-commerce, purchase intention is a major consequence of pre-purchase satisfaction (Bai et al., 2008).”
An Empirical Study of an Online Travel Purchase Intention Model (2012, background): “Research showed that customer satisfaction leads to initial and repeat purchase intentions as well as loyalty (Anderson & Fornell, 1994; Bai et al., 2008; Loureiro & Gonzalez, 2008; Oliver, 1999; Ranaweera, Bansal, & McDougall, 2008), and the attributes of positive relationshipmaking remains consist”
How smartphone advertising influences consumers' purchase intention (2019, background): “Web site design affects online purchase intention (Bai et al., 2008).”
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015, background): “Thus, this study shows that website quality is an important predictor of trust and customer satisfaction not only for e-commerce websites (e.g. Bai et al., 2008; McKnight et al., 2002), but also for CGM websites.”
Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry (2013, background): “…(2004) (mobile phone services in Korea), Tsoukatos and Rand (2006) (insurance services in Greece), Hsu (2008) (online retail services in Taiwan), Bai et al. (2008) (hotel web-sites in China), Wang et al. (2009) (tourist destination in China), Huang et al. (2010) (tour guide services in…”
Experience Value Cocreation on Destination Online Platforms (2018, background): “Quality tourism websites usually have attractive and nice-looking interface designs in addition to clear interface navigation (Bai, Law, and Wen 2008).”
The Relationship among Product Risk, Perceived Satisfaction and Purchase Intentions for Online Shopping (2020, background): “Bai et al. (2008) found that website customer satisfaction has a positive impact on buying intentions.”
Hedonic Shopping Motivation and Impulse Buying: The Effect of Website Quality on Customer Satisfaction (2021, background): “Subsequently, Bai et al. (2008) reported similar findings which stated that the impact of a quality website causes customers to feel satisfied and have the intention to make more purchases.”
Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2014, background): “In the initial analysis, the results suggest that two items (i.e. pct1 and pct2) were cross-loaded and thus were dropped from further analysis (Bai et al., 2008).”
E-LOYALTY IS NOT ALL ABOUT TRUST, PRICE ALSO MATTERS: EXTENDING EXPECTATION-CONFIRMATION THEORY IN BOOKSELLING WEBSITES (2013, background): “According to Bai et al. [2008], website quality based upon factor usability (measured by language, layout, and graphs) influences customers’ purchase intentions via their satisfaction with website functionality and usability features. Therefore, the more attractive, convenient and friendly an online”