A probabilistic approach to measure hotel service quality
By P. Erto, A. Vanacore. 2002
80 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management
View Paper: https://www.semanticscholar.org/paper/fb0dc831757b32172906ad86615b86c239e2a845
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In Marketing
In Organizational Behavior and Human Resource Management
In Tourism, Leisure and Hospitality Management
Citations in the corpus
- The Influence of Hotel Price on Perceived Service Quality and Value in E-Tourism (2014, background): “The vast majority of the literature focuses on providing different methods by which to evaluate hotels’ service quality; these can be used to measure both expected and perceived quality (Briggs, Sutherland, & Drummond, 2007; Erto & Vanacore, 2002; Hsieh, Lin, & Lin, 2008).”
- MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY (2006, background): “Available literature provides plenty of service quality measurement methods proposed by various researchers (Erto and Vanacore, 2002; Parasuraman et al., 1985; Philip and Hazlett, 1997; Cronin and Taylor, 1992; Franceschini and Rossetto, 1997; Teas, 1994; Schvaneveldt et al., 1991).”
- The Intention-to-repurchase Paradox: A case of the Health and Fitness Industry (2010, background): “In studies carried out in the hotel industry, Erto and Vanacore (2002) and Olorunniwo et al. (2006) found that the importance of staff and cleanliness were the only factors that had a direct impact on satisfaction.”