Service quality evaluation by service quality performance matrix
By Y. Hung, M. L. Huang, Kuen-Suan Chen. 2003
207 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/dd26260c7d8c96cf69dd3ae3c70f5529b5f9ff34
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In Organizational Behavior and Human Resource Management
Citations in the corpus
- Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry (2013, background): “Providing excellent service quality and achieving customer satisfaction is the most important and challenging issue facing the contemporary service industry (Hung et al., 2003).”