Florian Urmetzer
Sociology and Political Science · 2018
A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 6 citations into it
Whom Florian Urmetzer trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Papers from Florian Urmetzer's perspective
Ordered by how strongly the researchers Florian Urmetzer trusts endorse each paper. Same corpus, a different order for every researcher.
- Design Science in Information Systems Research (MIS Q.)
- Design Research in Information Systems
- Service-dominant logic: continuing the evolution
- Customer Metrics and Their Impact on Financial Performance
- The Service Revolution and the Transformation of Marketing Science (Marketing science (Providence, R.I.))
- Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models
- Customer Complaints and Recovery Effectiveness: A Customer Base Approach
- A Design Science Research Methodology for Information Systems Research (Journal of Management Information Systems)
- Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation
- Seeing stars when there aren’t many stars: Graph-based semi-supervised learning for sentiment categorization
Their papers
- Gaining Customer Experience Insights That Matter (2018) — 253 citations