Robert Millen

2003

A researcher in the Science corpus: 1 paper; trusts 0 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Papers from Robert Millen's perspective

Ordered by how strongly the researchers Robert Millen trusts endorse each paper. Same corpus, a different order for every researcher.

1. Service quality and e‐commerce: an exploratory analysis
2. Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences
3. A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
4. The Statistical Analysis of Failure Time Data (Technometrics)
5. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
6. Customer Equity: Building and Managing Relationships as Valuable Assets
7. Implications of loyalty program membership and service experiences for customer retention and value
8. Models and Managers: The Concept of a Decision Calculus
9. Technology infusion in service encounters
10. Wine Online: Search Costs and Competition on Price, Quality, and Distribution

Their papers

• Applying SERVQUAL to Web sites: an exploratory study (2003) — 318 citations