Applying SERVQUAL to Web sites: an exploratory study

By Jos van Iwaarden, Ton van der Wiele, Leslie Ball, Robert Millen. 2003

318 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e176bcdcd77e3272aa56b852f01a01038384af79