J. Zhong
Organizational Behavior and Human Resource Management · with Chen · 2012
A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 12 citations into it
- Sociology and Political Science — 11 citations into it
Whom J. Zhong trusts
Their strongest outbound trust, strongest first, inferred from their citations.
- Alicia A. Grandey (in Sociology and Political Science)
Papers from J. Zhong's perspective
Ordered by how strongly the researchers J. Zhong trusts endorse each paper. Same corpus, a different order for every researcher.
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
- Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
- Emotional labor and burnout: Comparing two perspectives of "people work"
- Exploring the Dimensions of Emotional Labor
- The dimensionality and antecedents of emotional labor strategies
- Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions
- When moderation is mediated and mediation is moderated. (Journal of Personality and Social Psychology)
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
- Neglected Outcomes of Customer Satisfaction
- From ideal to real: a longitudinal study of the role of implicit leadership theories on leader-member exchanges and employee outcomes. (Journal of Applied Psychology)