Mai Nguyen
Sociology and Political Science · 2020
A researcher in the Science corpus: 1 paper; trusts 23 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 17 citations into it
- Organizational Behavior and Human Resource Management — 11 citations into it
- Marketing — 7 citations into it
- Social Psychology — 6 citations into it
Whom Mai Nguyen trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Alicia A. Grandey
- Linda D. Hollebeek
- Céleste M. Brotheridge
- Jeff W. Johnson
- Barbara H. Wixom
- Fabiola Baltar
- Shiri D. Vivek
- Rong-An Shang
- Philip M. Podsakoff
- Kevin Kam Fung So
Papers from Mai Nguyen's perspective
Ordered by how strongly the researchers Mai Nguyen trusts endorse each paper. Same corpus, a different order for every researcher.
- Emotional labor and burnout: Comparing two perspectives of "people work"
- Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
- Customer Engagement: Exploring Customer Relationships Beyond Purchase
- Demystifying customer brand engagement: Exploring the loyalty nexus
- Brave new world: service robots in the frontline (Journal of Service Management)
- Using Multivariate Statistics
- History and Use of Relative Importance Indices in Organizational Research
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
- A Theoretical Integration of User Satisfaction and Technology Acceptance (Information systems research)
- Understanding customer experience. (Harvard Business Review)
Their papers
- Engaging and retaining customers with AI and employee service (2020) — 305 citations