Tianjun Feng

Sociology and Political Science · 2011

A researcher in the Science corpus: 1 paper; trusts 4 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Sociology and Political Science — 9 citations into it
• Organizational Behavior and Human Resource Management — 7 citations into it
• Social Psychology — 5 citations into it

Whom Tianjun Feng trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. A. Luong

Papers from Tianjun Feng's perspective

Ordered by how strongly the researchers Tianjun Feng trusts endorse each paper. Same corpus, a different order for every researcher.

1. Determinants and consequences of employee displayed positive emotions
2. Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
3. The Ripple Effect: Emotional Contagion and its Influence on Group Behavior
4. The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States
5. On the Consumption of Negative Feelings
6. Prospect theory: An analysis of decision under risk Econometrica 47
7. Is “service with a smile” enough? Authenticity of positive displays during service encounters
8. Affect, Framing, and Persuasion
9. Affective Service Display and Customer Mood
10. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments

Their papers

• Multiple emotional contagions in service encounters (2011) — 138 citations