Multiple emotional contagions in service encounters
By Jiangang Du, Xiucheng Fan, Tianjun Feng. 2011
138 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/109534a6b0ca73f62ff059276e4aa27c34364693
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In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies (2019, background): “and customers several articles have shown that negative customer emotions can also impact the employee (Du et al., 2011) and identify how such interactions affect employee performance and K.”