Jessica Santos

Organizational Behavior and Human Resource Management · 2002–2003

A researcher in the Science corpus: 3 papers; trusts 1 researcher and is trusted by 30 researchers here, as inferred from the citation graph.

Subfields

Whom Jessica Santos trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. A. Parasuraman

Who trusts Jessica Santos overall

  1. Hsiu-Fen Lin
  2. M. Mahmoud
  3. Xenia Papadomichelaki
  4. Ivan Wen
  5. I. Ishaq
  6. Norizan M. Kassim
  7. Hsin Hsin Chang
  8. Jamie Carlson
  9. Young A. Park
  10. M. Fassnacht

Papers from Jessica Santos's perspective

Ordered by how strongly the researchers Jessica Santos trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
  2. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  3. Psychological Implications of Customer Participation in Co-Production
  4. Return on Marketing: Using Customer Equity to Focus Marketing Strategy
  5. Implications of loyalty program membership and service experiences for customer retention and value
  6. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  7. Technology infusion in service encounters
  8. Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
  9. Should we delight the customer?
  10. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?

Their papers