Shun-Cheng Wu

Organizational Behavior and Human Resource Management · 2011

A researcher in the Science corpus: 1 paper; trusts 2 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 26 citations into it
• Sociology and Political Science — 13 citations into it
• Information Systems and Management — 11 citations into it

Whom Shun-Cheng Wu trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. James G. Maxham
2. Yi-Shun Wang

Papers from Shun-Cheng Wu's perspective

Ordered by how strongly the researchers Shun-Cheng Wu trusts endorse each paper. Same corpus, a different order for every researcher.

1. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
2. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
3. Customer loyalty in e-commerce: an exploration of its antecedents and consequences
4. Service failures and recovery in retail banking: the customers’ perspective
5. Application of Fairness Theory to Service Failures and Service Recovery
6. Customer complaints and organizational responses: the effects of complainants' perceptions of justice on satisfaction and loyalty
7. Service Problems and Recovery Stratégies: An Experiment
8. The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (Computers in Human Behavior)
9. The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
10. Perceived justice in service recovery and behavioral intentions: the role of relationship quality.

Their papers

• The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing (2011) — 297 citations