Service quality measurement in the Chinese corporate banking market

By Xin Guo, A. Duff, Mario Hair. 2008

162 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ac5aefddf40f4fe78fa40b92353b1212ee837313

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In Organizational Behavior and Human Resource Management

1. Ines Ladhari
2. Miguel Morales
3. Riadh Ladhari
4. Nicole Koenig‐Lewis
5. Adrian Palmer
6. Heesup Han
7. Sunghyup Sean Hyun
8. Boon Liat Cheng

Citations in the corpus

• Bank service quality: comparing Canadian and Tunisian customer perceptions (2011, methodology): “Finally, in the corporate banking sector, Guo et al. (2008) present a bank service-quality measure for China comprising two higher-order constructs (“technical quality” and “functional quality”) and four lower-order dimensions (“technology”, “communication”, “reliability”, and “human capital”; see T”