The SERPVAL scale: a multi-item instrument for measuring service personal values

By Luis Filipe Lages, J. Fernandes. 2005

187 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/ff97aba5836ae112d805958174dfe618afc1df52

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Hye-Lina Kim
2. Muzaffer Uysal
3. Dong-Mo Koo
4. P. Matthyssens
5. Yangyang Jiang

In Organizational Behavior and Human Resource Management

1. Hye-Lina Kim
2. Muzaffer Uysal
3. Dong-Mo Koo
4. Pieter-Jan Pauwels
5. P. Matthyssens
6. Lieven Quintens
7. Girish Prayag

In Social Psychology

1. Hye-Lina Kim
2. Muzaffer Uysal
3. Dong-Mo Koo
4. P. Matthyssens
5. Haywantee Ramkissoon

Citations in the corpus

• Nature-Based Tourism: Motivation and Subjective Well-Being (2015, background): “Lages and Fernandes (2005) concluded that personal values, including social integration and peaceful life, affected loyalty and repurchase behavior.”
• Personal values as underlying motives of shopping online (2008, background): “Pieters et al. (1995) described a ‘‘personal value’’ as an abstract goal or an enduring motivational concern.”
• Global Purchasing Strategy: Conceptualization and Measurement (2006, background): “GPS as a higher order construct implies that the dimensions are expected to behave in a somewhat independent way ( Lages & Fernandes, 2005 ).”