Modelling consumer choice of distribution channels: an illustration from financial services

By N. J. Black, Andy Lockett, C. Ennew, Heidi Winklhofer, Sally Mckechnie. 2002

440 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/fe5fe6788a651d9da1b741fa6aecd42b077bd729

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Citations in the corpus

Consumer acceptance of online banking: an extension of the technology acceptance model (2004, background): “Therefore, time and cost savings and freedom from place have been found the main reasons underlying online banking acceptance (Polatoglu and Ekin, 2001; Black et al., 2002; Howcroft et al., 2002).”
Internet banking market performance: Turkey versus the UK (2007, background): “Additionally, based on research conducted through focus group interviews with UK bank customers, Black et al. (2002)”
Customer acceptance of internet banking in Estonia (2005, background): “The complex nature of financial services often renders the task of information search easier than information evaluation (Black et al., 2002).”
Service Quality in Multichannel Services Employing Virtual Channels (2006, positive): “This has been supported by recent research that found that on-line customers use different channels for different purposes (Black et al. 2002; Burke 2002) and that they are in a different frame of mind and require different informational needs depending on the channel of service delivery (Burke…”
Consumer value creation in mobile banking services (2005, background): “, 2002; Rugimbana, 1995), 24-hour service availability (Howcroft et al., 2002; Lockett and Littler, 1997; Black et al., 2002; Gerrard and Cunningham, 2003), time savings (Howcroft et al.”
The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008, background): “The importance of security and privacy for the acceptance of online banking has been noted in many banking studies (Hernandez and Mazzon, 2007; Chen and Barnes, 2007; Sathye, 1999; Hamlet and Strube, 2000; Tan and Teo, 2000; Polatoglu and Ekin, 2001; Black et al., 2002; Howcroft et al., 2002).”
Adoption of Internet banking among sophisticated consumer segments in an advanced developing country (2004, background): “In another exploratory study in the UK, Black et al . (2002)”
Applying the technology acceptance model to the online retailing of financial services (2006, background): “), or identified factors impacting on channel choice ( Black et al. , 2002”
Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006, background): “In the new banking environment, internet banking is increasingly managed as an operational activity and an important component of a multi-channel strategy (Black et al., 2002).”
Mobile Banking Adoption: Application of Diffusion of Innovation Theory (2012, background): “…machines [Filotto et al. 1997; Moutinho & Smith 2000] to issues on adoption and quality of services of internet banking [Barnes & Corbitt 2003; Black et al. 2002; Enders et al. 2006; Gerrard & Cunningham 2003; Karjaluoto et al. 2002; Lichtenstein & Williamson 2006; Mattila et al. 2003;…”