Consumer value creation in mobile banking services

By Tommi Laukkanen, J. Lauronen. International Journal of Mobile Communications, 2005

376 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/23a6ad60683d3f18c27a336db228b061436e9a71

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Exploring consumer adoption of mobile payments - A qualitative study (2007, background): “Relative advantages of mobile payment systems: previous studies suggest that mobile banking offers customers additional value in terms of location-free access (Laukkanen & Lauronen, 2005).”
Mobile Banking Adoption: An Examination of Technology Acceptance Model and Theory of Planned Behavior (2013, background): “Moreover, adoption of mobile banking has significant impact on reducing costs and facilitating change in retail banking (Laukkanen and Lauronen, 2005).”
Investigating the factors influencing the adoption of m-banking: A cross cultural study (2015, background): “…and increasing competition has revolutionised the services landscape, resulting in providers shifting from traditional face-to-face encounters, to ones that are technology-based, in order to increase efficiency and decrease operating costs (Laukkanen & Lauronen, 2005; Leung & Matanda, 2013).”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, background): “Thus, they will tend to increase their level of usage when they are rewarded by discounts (Laukkanen and Lauronen, 2005).”
The role of information in mobile banking resistance (2010, background): “In mobile banking the data input and output mechanisms may hinder the individual’s confidence to use the service as some consumers appear to be afraid that they may make mistakes when conducting their bank affairs via a mobile phone (Laukkanen, 2007b; Laukkanen and Lauronen, 2005).”
Mobile-banking adoption by Iranian bank clients (2014, background): “In mobile-banking, the data input and output mechanisms might prevent individuals from trusting in those services, as some users appear to be afraid that they may make mistakes when doing their bank affairs via a cell phone (Laukkanen, 2007; Laukkanen and Lauronen, 2005).”