An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry

By S. Bharwani, V. Jauhari. 2013

233 citations recorded by the source corpus.

Subfields: Communication, Social Psychology, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/fc12242fb74e6443e76ae4519c4a186d022d054e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Patrícia Oom do Valle
2. Júlio da Costa Mendes
3. Ana Cláudia Campos
4. P. Garg
5. N. Scott

In Social Psychology

1. Patrícia Oom do Valle
2. Happy Paul
3. Júlio da Costa Mendes
4. Ana Cláudia Campos
5. P. Garg
6. Umesh Kumar Bamel
7. N. Scott

In Tourism, Leisure and Hospitality Management

1. Patrícia Oom do Valle
2. Júlio da Costa Mendes
3. Ana Cláudia Campos
4. N. Scott

Citations in the corpus

• Employee Resilience and OCB: Mediating Effects of Organizational Commitment (2016, background): “This view is well supported by Bharwani and Jauhari (2013) who have argued that characteristics like emotional resilience help individuals build self-confidence which further helps them sustain in harsh and challenging situations.”
• Co-Creation Experiences: Attention and Memorability (2016, background): “…that connects the tourist and other actors, and experiences are the context in which those interactions and activities occur (Bertella, 2014; Bharwani & Jauhari, 2013; Binkhorst & Den Dekker, 2009; Mathisen, 2013; Mehmetoglu & Engen, 2011; Mossberg, 2007; O’Dell & Billing, 2005; Volo, 2009).”
• Co-creation of tourist experiences: a literature review (2018, background): “C am pos et al. Olsson (2012) The tourist voluntary involvement in production of an organization’s products, services, and/or marketing (p. 235) S-D Logic; Experiential Marketing The tourist The tourist active involvement and participation in production and marketing Prebensen, Woo, and Uysal (2013b”