Dimensional hierarchy of retail website quality

By Soyoung Kim, Leslie Stoel. Information Manager (The), 2004

295 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/fb3d964f653411ab4993ac055a2055ea2b6ca2a9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Engaging customers during a website visit: a model of website customer engagement (2016, background): “These measures’ items emanate from published scales (Agarwal and Karahanna, 2000; Aladwani and Palvia, 2002; Kim and Stoel, 2004; Liu, Arnett, Capella, and Taylor, 2001; Park and Kim, 2003; Venkatesh and Davis, 1996), an exploratory phase consisting of think-aloud protocols (Ericsson and Simon,…”
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, background): “Website quality literature has demonstrated that SysQ and IQ are essential determinants of perceived website quality (Aladwani and Palvia 2002; Kim and Stoel 2004; Lin and Lu 2000; Liu and Arnett 2000; Palmer 2002; Zhang et al. 2001).”
Using PLS path modeling for assessing hierarchial construct models: guidelines and impirical illustration (2009, methodology): “First, research indicates that CDs and books are among the most frequently purchased items online (Kim and Stoel 2004; Kwak et al. 2002).”
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale (2011, background): “Customers feel comfortable with technology that is easy to use, which in turn improves perceptions of SSTs (Kim and Stoel 2004).”
What Drives Consumer Shopping Behavior in Live Streaming Commerce (2020, background): “The quality of the information is a critical means for understanding whether the consumer’s desire has been fulfilled [Kim and Stoel 2004].”
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach (2006, result): “In sum, this study provides useful insights to support the decision making of e-business companies to make strategic and resource allocations for developing high quality websites to improve financial performance.”
Consumer Empowerment Through Internet-Based Co-creation (2009, background): “therefore, in line with Web site research demonstrating that Web site quality consists of higher-order factors [73], we assume that a common second-order factor, called experienced tool support, will underlie the two constructs (Figure 2).”