Coming Up Short on Nonfinancial Performance Measurement

By Pj Smoot. 2004

142 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/f74486f78625228a0c016d1dcf4ab809ea45617c

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1. Marisa Smith
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Citations in the corpus

• Interplay between performance measurement and management, employee engagement and performance (2017, background): “Conversely it is argued that linking performance measures with pay can intensify command and control practices resulting in lower engagement levels (Ittner and Larcker, 2003; Pink, 2009).”
• Customer involvement capability and service firm performance: The mediating role of innovation (2017, background): “Non-financial measures, such as customer satisfaction (Ittner & Larcker, 1998), service quality (Banker, Potter, & Srinivasan, 2005) and employee satisfaction (Ittner & Larcker, 2003), are seen as key drivers of firm value.”