Service quality and customer satisfaction in the banking sector: a comparative study of conventional and Islamic banks in Pakistan

By H. Awan, Khuram Shahzad Bukhari, Anam Iqbal. 2011

129 citations recorded by the source corpus.

Subfields: Accounting, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f33e6817d3b8b6f4002447044bd6c60c1319fc5e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

1. Muhammad Asnan Fanani
2. Badri Munir Sukoco
3. Nur Asnawi

In Organizational Behavior and Human Resource Management

1. Muhammad Asnan Fanani
2. Judit Olah
3. Syed Ali Raza
4. János Nagy
5. Badri Munir Sukoco
6. József Popp
7. Hossam Haddad
8. M. Pakurár

In Sociology and Political Science

1. Muhammad Asnan Fanani
2. Syed Ali Raza
3. Badri Munir Sukoco
4. Nur Asnawi

Citations in the corpus

• The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks (2019, methodology): “It supports the results of several researchers (Aguset al., 2007; Awan et al., 2011; Anand and Selvaraj, 2012).”
• Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2017, background): “Initially, it was understood that customer satisfaction can result from any quality or non-quality dimension (Awan et al., 2011).”
• The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019, background): “Employees should not hesitate to find the time to serve the customer better, and know what satisfies customers, since all these components relate to giving customers the necessary knowledge and to understanding their specific needs [6].”