Influencing factors on restaurant customers' revisit intention: the roles of emotions and switching barriers.

By Heesup Han, K. Back, B. Barrett. 2009

396 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/f14b1d5367dbb8b99ca5f00ddee489a655850dea

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Hung-Che Wu
2. Bo Meng
3. Wansoo Kim
4. N. Peng
5. Annie Chen
6. G. Kim
7. Zhen-feng Cheng
8. Xin Chen

In Organizational Behavior and Human Resource Management

1. Hung-Che Wu
2. G. Kim
3. Zhen-feng Cheng
4. Xin Chen
5. Chul Jeong
6. Bo Meng
7. Heesup Han
8. Mengyun Li

Citations in the corpus

• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, background): “Hirschman and Holbrook (1982, p. 92) define experiential consumption, alternatively referred to as hedonic consumption, as “those facets of consumer behavior that relate to the multi-sensory, fantasy and emotive aspects of one’s experience with products.” The nature of these experiences is critical ”
• Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars (2016, background): “In the context of touristic experiences, satisfaction is usually conceptualized as a function of whether visitors’ expectations or their psychological needs are met (Han et al., 2009).”
• The mediating role of consumption emotions (2017, background): “All rights reserved. or diminish a customer’s satisfaction, which in turn, will determine their future decisions and the formation of their loyalty to the business (Han et al., 2009; Han and Jeong, 2013).”
• The effects of luxury restaurant environments on diners’ emotions and loyalty: Incorporating diner expectations into an extended Mehrabian-Russell model (2015, background): “Consumption emotion can be described as the affective responses generated specifically during product usage or consumption experiences (Han et al., 2009; King and Meiselman, 2010).”
• The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan (2014, background): “According to [4] service quality is the life blood for hotel industry and service quality is further linked with customer satisfaction being studied by [5] and the other one, customer satisfaction is related with customer loyalty [6].”