Standardisation and particularisation in services: Evidence from Germany

By Bruce S. Tether, Christiane Hipp, Ian Miles. 2001

179 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/e92fdc5c6047875fd9603adc59bf32522a39385b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

In Strategy and Management

Citations in the corpus

Standardization preferences: a function of national culture, work interdependence and local embeddedness (2006, background): “In developed economies as a whole, services account for approximately two-thirds of GDP and employment (Tether et al., 2001), and ‘professional and technical occupationsy employ more Americans than any other occupational sector’ (Barley and Kunda, 2001, 76).”
The sources and aims of innovation in services: Variety between and within sectors (2003, background): “This is reflected empirically in much more standardisation of service outputs (i.e., the provision of services that are unchanged between customers) than the ‘Lille school’s’ view would suggest (Tether et al., 2001).”
Patterns of Technological Innovation in Knowledge‐Intensive Business Services (2006, background): “Services were thought to be incapable of innovation and, at best, to confine themselves to the adoption of [technological] innovations generated by manufacturing (Tether et al., 2001).”
Modes of innovation in knowledge-intensive business services evidence from Lombardy (2009, background): “knowledge-intensive service activities (Evangelista and Savona 2003; Tether et al. 2001; Hollenstein 2003; Tether 2005; Freel 2006).”
External Linkages, R&D and Innovation Performance in US Business Services (2007, background): “Additionally, the concept of modulization means that the service products are standardized, but as modules which can be combined by the customer (Sundbo, 1994; Tether et al., 2001).”
Patterns of innovation in knowledge-intensive business services (2009, background): “The demarcation approach claims that new definitions and new measures need to be developed in order to capture the particularities of the non-technological dimensions of innovation in services (van der Aa & Elfring, 2002 ; Tether, Hipp, & Miles, 2001 ).”