SQM‐HEI – determination of service quality measurement of higher education in India

By N. Senthilkumar, A. Arulraj. 2011

144 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/e548c7cd4f0720fa4b13e94b50192809dde30dd2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management of Technology and Innovation

1. Teddy Chandra
2. Martha Ng
3. Stefani Chandra
4. Syed Zamberi Ahmad
5. Priyono Priyono

In Organizational Behavior and Human Resource Management

1. Umar Farooq Sahibzada
2. Teddy Chandra
3. Martha Ng
4. Khawaja Fawad Latif
5. Stefani Chandra
6. Syed Zamberi Ahmad
7. Priyono Priyono

In Strategy and Management

1. Teddy Chandra
2. Martha Ng
3. Stefani Chandra
4. Syed Zamberi Ahmad
5. Priyono Priyono

Citations in the corpus

• The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. (2018, methodology): “Studies conducted by Senthilkumar and Arulraj (2011) on higher education in India offered a model called SQM-HEI (Service Quality Measurement in Higher Education in India) consisting of three dimensions including teaching and methodology (TM), environmental change in study factor (ECSF),…”
• In search of quality: measuring Higher Education Service Quality (HiEduQual) (2019, background): “Any quality-enhancing effort should ensure these facilities and activities (Senthilkumar & Arulraj, 2011).”
• Evaluating student satisfaction of quality at international branch campuses (2015, background): “Although the SERVPREF measures of service quality may not be a totally adequate instrument for assessing the perceived quality in higher education, their impact on the service quality domain is undeniable (Senthilkumar and Arulraj 2011).”