Critical success factors in UK budget hotel operations

By B. Brotherton. 2004

131 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/da5de99b565edee41aa88bce94a017243a7b0569

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Inès Blal
2. Metin Kozak
3. Roya Rahimi
4. M. Sturman
5. Girish Prayag
6. Hikaru Hasegawa
7. T. Lee
8. Wei-Jaw Deng

In Sociology and Political Science

1. Inès Blal
2. Metin Kozak
3. Roya Rahimi
4. M. Sturman
5. Girish Prayag
6. Hikaru Hasegawa
7. T. Lee
8. Wei-Jaw Deng

In Tourism, Leisure and Hospitality Management

1. Inès Blal
2. Metin Kozak
3. Roya Rahimi
4. M. Sturman

Citations in the corpus

• The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales (2014, background): “In economy hotels, value for money, consistent accommodation standards, hygiene and cleanliness are the most important factors for customers (Brotherton 2004).”
• Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2017, background): “Given these challenges, it is clear, based on a literature review, that there has been insufficient research into the actual impact of CRM implementations on customer satisfaction for budget hotels (Brotherton, 2004; Luck & Lancaster, 2013).”