Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain

By Roya Rahimi, Metin Kozak. 2017

166 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0a27331222bde07056d1822f7e5df0afec6507cf

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Nikolaos Stylos
2. Roya Rahimi
3. Constantinos-Vasilios Priporas
4. Lakshminarasimhan Vedanthachari

In Organizational Behavior and Human Resource Management

1. Nikolaos Stylos
2. Roya Rahimi
3. Constantinos-Vasilios Priporas
4. Lakshminarasimhan Vedanthachari

In Sociology and Political Science

1. Nikolaos Stylos
2. Roya Rahimi
3. Constantinos-Vasilios Priporas
4. Lakshminarasimhan Vedanthachari

Citations in the corpus

• Unraveling the diverse nature of service quality in a sharing economy: A social exchange theory perspective of Airbnb accommodation (2017, background): “Accommodation providers have an opportunity to offer the quality that customers are looking for and to offer a memorable service, thereby increasing the likelihood of that customer returning (Mitchell and Lewis, 1990; Rahimi and Kozak, 2016; Rahimi and Gunlu, 2016; Shostack, 1977).”