Impact of Covid-19 on consumer behavior: Will the old habits return or die?

By J. Sheth. Journal of business research, 2020

1,384 citations recorded by the source corpus.

The COVID-19 pandemic and the lockdown and social distancing mandates have disrupted the consumer habits of buying as well as shopping. Consumers are learning to improvise and learn new habits. For example, consumers cannot go to the store, so the store comes to home. While consumers go back to old habits, it is likely that they will be modified by new regulations and procedures in the way consumers shop and buy products and services. New habits will also emerge by technology advances, changing demographics and innovative ways consumers have learned to cope with blurring the work, leisure, and education boundaries.

Subfields: Economics and Econometrics, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d8e97229b9cc71fc665f47298d74f00bbad7b72b

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Citations in the corpus

COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown (2021, positive): “The measurement for perceived COVID-19 information overload on social media (PIO) was adapted from Swar et al. (2017) and social media fatigue (FAT) was adapted from Xiao and Mou (2019).”
Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic (2021, background): “Sheth [29] declares that new consumer behavior will be modified by new regulations and supported by technological advances.”
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic (2020, neutral): “…technologies and platforms including virtual reality, virtual meetings, delivery Apps, visual games, virtual tourism, and virtual health care, among others S.(S. Kim et al. International Journal of Hospitality Management 93 (2021) 102795 (Jiang and Wen, 2020; Sheth, 2020; Shin and Kang, 2020).”
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety (2021, background): “Although these studies have offered valuable insights into the behavior of consumer stockpiling, the systematic research that has emphasized how consumer psychology influences panic purchasing during a pandemic is still lacking (Liren et al., 2012; Sheth, 2020; Yuen et al., 2020).”
COVID-19 Drives Consumer Behaviour and Agro-Food Markets towards Healthier and More Sustainable Patterns (2020, background): “Many researchers hold that some purchasing behaviours will return to their pre-COVID-19 characteristics [104].”
Impact of COVID-19 pandemic on socio-economic, energy-environment and transport sector globally and sustainable development goal (SDG) (2021, neutral): “Some habits after this pandemic such as using masks, remote working, less traveling, increased security checking of health in the airport to test the presence of virus, will be remarkably altered (Sheth, 2020).”
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19 (2021, background): “The benefits of social media have become particularly evident during the ongoing COVID-19 crisis and its pandemic restrictions (Sheth, 2020), as social media is the predominant”
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective (2021, background): “…impact of the Covid‐19 pandemic on consumer buying behavior, and have identified the social barriers that have an impact on their everyday life, particularly digital forces (Bacq et al., 2020; BBC, 2020a; Beaunoyer et al., 2020; Blackburn et al., 2020; Seetharaman, 2020; Shah, 2020; Sheth, 2020).”