Reviews, Reputation, and Revenue: The Case of Yelp.Com

By Michael Luca. 2016

818 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/d8e4947352bc60bcc7a962e9966098bd6665826e

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Citations in the corpus

Food tourist segmentation: Attitude, behavioral intentions and travel planning behavior based on food involvement and motivation (2019, background): “1 as there tends to but high levels of trust from the traveling public in these platforms (Luca, 2011; Parikh, Behnke, Vorvoreanu, Almanza, & Nelson, 2014).”
Do News Consumers Want Explanations for Personalized News Rankings (2017, methodology): “To account for people accessing different information units, we use the notion of fractional personhood [15].”
Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor (2016, background): “…performance measures such as online product popularity on social media websites (see for example Ghose, Ipeirotis, & Li, 2012 for Travelocity; Luca, 2011 for Yelp; and Xie et al., 2014 for TripAdvisor), neglecting the offline product popularity among consumers (i.e. how many consumers…”
Asymmetric effects of online consumer reviews (2015, methodology): “This research collects data on online consumer reviews from Yelp.com, which constitutes the majority of consumer feedback on restaurants on the website (Luca, 2011).”
Guilty by Association: Product-Level Category Stigma and Audience Expectations in the U.S. Craft Beer Industry (2018, background): “Furthermore, these reviews not only express individual or collective levels of appeal but also impact consumer product choices, which ultimately drive firm performance (Luca, 2011).”
Promotional Reviews: An Empirical Investigation of Online Review Manipulation (2014, neutral): “Substantial previous research establishes that online reviews a ect consumer purchase behavior (see, for example, Chevalier and Mayzlin (2006) and Luca (2012)).”
The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry (2016, neutral): “Columns (3) and (4) switch to non-critical violations, and the results are nearly the same.13 We extract data from Yelp.com, a consumer review website, to explore whether health-related operational practices are correlated with overall customer satisfaction.”
Digital Discrimination: The Case of Airbnb.com (2014, result): “The significant influence of consumer ratings on Airbnb is consistent with evidence in other settings where reviews are an important determinant of demand (Chevalier and Maylzin 2006, Luca 2011).”
The Operational Value of Social Media Information (2018, background): “…(2008) study how sellers should adjust their marketing strategies dynamically to maximize their revenues based on online reviews and comments, and Luca (2011) quantiﬁes the impact of local restaurant reviews posted on social media sites and points out the necessity to manage social media…”
A strategic framework for a profitable business model in the sharing economy (2017, background): “The trust in the business captured through positive ratings can be linked to higher sales (Luca, 2011).”