Waiting time influence on the satisfaction‐loyalty relationship in services

By Frédéric Bielen, Nathalie T. M. Demoulin. 2007

331 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/cec8ec00e0791f65eed275b604d856f99b1fcc6b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. J. M. Bruno
2. F. Sarabia-Sánchez
3. E. Bianchi
4. Madeleine E. Pullman

In Organizational Behavior and Human Resource Management

1. J. M. Bruno
2. F. Sarabia-Sánchez
3. E. Bianchi
4. Madeleine E. Pullman

Citations in the corpus

• A framework for evaluating the customer wait experience (2010, background): “Additionally, there is a positive relationship between affective reactions to the wait and service encounter satisfaction (Dube-Rioux et al., 1989; Taylor, 1994; Hui et al., 1997; Davis and Heineke, 1998; Pruyn and Smidts, 1998; Bielen and Demoulin, 2007).”
• The impact of perceived CSR on corporate reputation and purchase intention (2019, background): “Indeed, satisfaction is considered a necessary element to develop loyalty, although it has also been suggested that satisfaction alone is not sufficient to explain loyalty (Bielen and Demoulin, 2007).”