A framework for evaluating the customer wait experience

By Kelly McGuire, S. Kimes, Michael Lynn, Madeleine E. Pullman, Russell Lloyd. 2010

94 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ddf3f303eb373b651945b92119fcd4a1c67362c7