Why Stakeholders Ignore Firm Misconduct

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From Doing Good to Looking Even Better: The Dynamics of CSR and Reputation (2019, background): “While M. L. Barnett (2014) has proposed a cognitive process of considerations to determine whether stakeholders will punish firms for bad behavior, a prospective empirical examination poses challenges.”
Sustainability: How Stakeholder Perceptions Differ from Corporate Reality (2012, background): “However, research suggests that even when stakeholder perceptions of sustainability align with reality, reward or punishment may not materialize due to factors such as the opportunity cost in boycotting a firm with a poor reputation for sustainability.(12)”
The Business Case for Corporate Social Responsibility (2018, background): “How do primary stakeholders weigh a firm’s decision to acquiesce to their demands relative to a firm’s proactive effort to take on a social issue? How do stakeholders process conflicting firm actions, such as denying one direct demand but pursuing another social issue? Our lack of understanding of h”