Smile Big or Not? Effects of Smile Intensity on Perceptions of Warmth and Competence

By Ze Wang, Huifang Mao, Y. Li, Fan Liu. 2016

299 citations recorded by the source corpus.

Subfields: Experimental and Cognitive Psychology, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cc6d63a86acdb66c0373ac038a6ae216c2e3beb9

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In Experimental and Cognitive Psychology

In Marketing

In Sociology and Political Science

Citations in the corpus

Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships (2020, background): “2019), gestures and facial expressions (Grandey et al. 2005; Wang et al. 2017), problem-solving and relating work (Marinova, Singh, and Singh 2018), or customer queries (Singh et al.”
The Faces of Success: Beauty and Ugliness Premiums in e-Commerce Platforms (2020, background): “92; MacInnis and Park 1991) and competence (“The seller is competent/intelligent/capable/skillful”; a 1⁄4 .91; Wang et al. 2017) of the seller.”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, unknown): “Our experimental approach allowed us to rule out such alternative explanations by disentangling the quality of the service from the intensity of the emotion expression, similar to the procedure used by Wang et al. (2016).”
How Concrete Language Shapes Customer Satisfaction (2020, background): “2018), or even just smile more (Wang et al. 2017), although such overt tactics often backfire (Campbell and Kirmani 2000).”
“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media (2020, background): “From their perspective, this is a low-risk situation and, as such, they are more likely to focus on the friendly interaction (Wang et al., 2016) rather than the formality of the associated process.”