Predicting intention to quit in the call centre industry: does the retail model fit?

By Z. Siong, D. Mellor, K. Moore, Lucy Firth. 2006

119 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ca13adce2626d6875ee8ac98506546c1f3f459bb

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

• The Impact of Ethical Leadership and Leadership Effectiveness on Employees’ Turnover Intention: The Mediating Role of Work Related Stress (2012, background): “Many factors, such as organizational commitment, job stress, job satisfaction, self-esteem, supervisor support can have an effect on turnover intention (Siong et al, 2006). dissatisfaction from the job.”