eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions

By Riadh Ladhari, Mélissa Michaud. 2015

603 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c786aa13a21d25a7d811f445c7c2a9aeda9f2119

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Jinsoo Hwang
2. A. Hussain
3. Arif Jameel
4. Muhammad Asif
5. C. Tang
6. C. Yen
7. Mário Augusto
8. Jooyoung Hwang

In Marketing

1. Zhibin Lin
2. C. Tang
3. C. Yen
4. Mário Augusto
5. Jooyoung Hwang
6. Pedro Torres
7. Ji-rong Wen
8. Sangwon Park

In Sociology and Political Science

1. Zhibin Lin
2. C. Tang
3. C. Yen
4. Mário Augusto
5. Jooyoung Hwang
6. Pedro Torres
7. Sangwon Park
8. Mina Woo

Citations in the corpus

• The effect of social media on firm performance (2017, neutral): “…trust and Stickiness(Zhang et al., 2017); innovation and new product development (Palacios-Marqués, Merigó, & Soto-Acosta, 2015; Roberts & Candi, 2014); knowledge sharing (Munar & Jacobsen, 2014);CRM, customer relationship management,(Rosman & Stuhura, 2013), eWOM (Ladhari & Michaud, 2015).”
• The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making (2020, background): “The current study shows that in an online environment, although brand familiarity is an essential factor for brand selection, consumers prefer to judge a hotel based on the experiences of previous customers of the product as reflected in online reviews (Ladhari and Michaud 2015). Our study provides ”
• The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019, background): “After receiving good services regarding destination, which creates loyalty in return, and when tourists express their experience with positive remarks through eWOM, it creates improved tourism [42,50].”
• The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors (2019, background): “In the context of hotel operations, previous studies also found that eWOM behaviors, such as the valence and the volume of eWOM and the platform where eWOM is posted, have a significant influence on hotels, such as customers’ booking intention and willingness to pay for accommodation (e.g., Casalo e”
• Effects of brand attitude and eWOM on consumers’ willingness to pay in the banking industry: Mediating role of consumer-brand identification and brand equity (2018, result): “Nevertheless, other studies that focused on the impact of eWOM on attitudes toward products and services produced contradictory findings (Ladhari and Michaud, 2015).”
• Understanding user experiences of online travel review websites for hotel booking behaviours: an investigation of a dual motivation theory (2018, background): “The number of platforms offering online consumer reviews or product ratings has grown considerably (Ladhari & Michaud, 2015) due to functions that allow consumers to acquire information related to products or services not only from people whom they know, but also from vast groups of people who have…”