MANY HAPPY (PRODUCT) RETURNS

By James H. Stock, T. Speh, H. Shear. 2002

310 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c58c8914dcb8f02d5c8b9a649c6cd5e556aa8863

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Citations in the corpus

Consumer Returns Policies and Supply Chain Performance (2009, unknown): “The value of products that U.S. consumers return to retailers exceeds $100 billion each year (see Stock, Speh, Shear, 2002).”
Green Supply-Chain Management: A State-of-the-Art Literature Review (2007, unknown): “The importance of RL programmes and the process of their development and implementation have also been described in the literature (Poist 2000; Stock et al. 2002).”
Optimal Acquisition and Sorting Policies for Remanufacturing (2006, background): “…2004), the processing of returns has increasingly been viewed not simply as a cost of doing business (Padmanabhan and Png 1997), but as a proﬁtable business model and source of competitive advantage (Dowlatshahi 2000; Klausner and Hendrickson 2000; Stock et al. 2002; Andel and Aichlmayr 2002).”
Optimal Price and Quantity of Refurbished Products (2006, background): “Over $100 billion worth of products are returned from customers to retailers annually (Stock, Speh, and Shear 2002).”
Are Product Returns a Necessary Evil? Antecedents and Consequences (2009, background): “To combat this problem, many companies are beginning to manage supply chains to simplify the return process for consumers (Guide et al. 2006; Stock, Speh, and Shear 2002).”
OR FORUM - The Evolution of Closed-Loop Supply Chain Research (2009, background): “The dominating view was that product returns cost money and, therefore, firms must always minimize the costs of returns (Stock et al. 2002).”
Selling with Money‐Back Guarantees: The Impact on Prices, Quantities, and Retail Profitability (2013, background): “It is known that the value of customer returns exceeds $100 billion annually in the United States alone (Stock et al. 2002).”
Critical barriers in implementing reverse logistics in the Chinese manufacturing sectors (2014, background): “The presence of good returns-handling system can be a source of significant cost savings and even function as a profit center (Stock et al., 2002).”