Consumer Returns Policies and Supply Chain Performance

By Xuanming Su. Manufacturing & Service Operations Management, 2009

430 citations recorded by the source corpus.

Subfields: Management Information Systems, Management Science and Operations Research, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/53d5ce67928622f712584ebc17a141eb1fdcebe7

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

In Management Science and Operations Research

In Strategy and Management

Citations in the corpus

Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2014, background): “…the supply chain literature (e.g., Chiu et al. 2011, Emmons and Gilbert 1998, Padmanabhan and Png 1995, Pasternack 1985, Shulman et al. 2009, Su 2009) considers product returns — either unsold inventories that retailers return to manufacturers or consumer returns — from the perspective of…”
Returns Policy and Quality Risk in E‐Business (2012, background): “Consequently, product misﬁt (Su 2009, Swinney 2011), product defect (Emons 1989, Grossman 1981, Shieh 1996), and product unconformity to the consumers’ perception (“merchandise didn’t match description” in Moorthy and Srinivasan 1995) can all be accommodated in our uniﬁed framework.”
Examining relationships between the return policy, product quality, and pricing strategy in online direct selling (2013, neutral): “More than 70 percent of online consumers consider return policies before making purchase decisions (Su, 2009).”
Closed-Loop Supply Chains: A Critical Review, and Future Research (2013, background): “The subject of consumer returns has been addressed by other papers in the literature (Ketzenberg & Zuidwijk, 2009; Su, 2009; Shulman, Coughlan, & Savaskan, 2009, 2011), although the focus of these papers is about the design of optimal returns policies for retailers: the combination of retail price a”
Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2015, neutral): “Su (2009) regarded planning and pricing problems.”
The Value of Fast Fashion: Quick Response, Enhanced Design, and Strategic Consumer Behavior (2011, background): “Other aspects of the strategic consumer purchasing problem that have been addressed include: availability guarantees in Su and Zhang (2009), product returns in Su (2009), and consumer stockpiling in Su (2007).”
Selling with Money‐Back Guarantees: The Impact on Prices, Quantities, and Retail Profitability (2013, methodology): “PROPOSITION 6.”
Online and Offline Information for Omnichannel Retailing (2016, background): “More recent papers study partial refund policies in conjunction with supply chain contracts (Su, 2009), overbooking (Gallego and Sahin, 2010), demand cannibalization (Akçay et al., 2013), and strategic waiting for discounts (Altug and Aydinliyim, 2015); another paper by Hsiao and Chen (2012) finds…”