Online banking: a field study of drivers, development challenges, and expectations

By Adel M. Aladwani. International Journal of Information Management, 2001

571 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/bf2c4acaea9db1fce85337a0c95d016a1bfd7d05

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Van-Dat Tran
2. Nripendra P. Rana
3. Carla Ruiz-Mafé
4. S. Sanz‐Blas
5. Joaquín Aldás-Manzano
6. Carlos Lassala-Navarré
7. Carlos Flavián
8. Miguel Guinaliu

In Marketing

1. Tiago Oliveira
2. Eda Atilgan
3. Ş. Aksoy
4. Carla Ruiz-Mafé
5. S. Sanz‐Blas
6. Joaquín Aldás-Manzano
7. Carlos Lassala-Navarré
8. Sally Harridge-March

In Strategy and Management

1. Tommi Laukkanen
2. Carla Ruiz-Mafé
3. S. Sanz‐Blas
4. Joaquín Aldás-Manzano
5. Carlos Lassala-Navarré
6. Sally Harridge-March
7. Tiago Oliveira
8. Ho Geun Lee

Citations in the corpus

• Can the building of trust overcome consumer perceived risk online (2006, background): “It is here, particularly, where marketers have to respond to the challenge of establishing and maintaining customer trust ( Aladwani, 2001”
• Mapping the reasons for resistance to Internet banking: A means-end approach (2007, background): “banking transactions, security and privacy concerns and perceived risk on Internet channel are found to be the major obstacles to Internet banking (Aladwani, 2001; Bestavros, 2000; Elliot & Fowell, 2000; Polatoglu, & Ekin, 2001; Rotchanakitumnuai & Speece, 2003; Sathye, 1999; Singh & Malhotra, 2004)”
• Trust and distrust in online banking: Their role in developing countries (2007, background): “A study of IT managers in banks identified customer trust as second biggest challenge facing online banking in Kuwait (Aladwani, 2001).”
• USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE (2007, background): “Customers perceived fears of divulging personal information to web sites might be misused by others over the internet, especially for financial transactions (Sathye, 1999; Aladwani, 2001; Black et al., 2001).”
• Relational Bonds and Customer's Trust and Commitment - A Study on the Moderating Effects of Web Site Usage (2003, background): “From the viewpoint of financial institutions, providing faster and easier service to customers are the most important drivers of online services [Aladwani, 2001].”
• How bricks‐and‐mortar attributes affect online banking adoption (2006, background): “Several authors have suggested that trust is one of the biggest challenges for the consolidation of online banking in the future (e.g. Ratnasingham, 1998; Aladwani, 2001; Jones et al., 2000).”