Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers

By Sujeong Choi, Ki-ju Cheong, Richard Feinberg. 2012

132 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bd0a84d2f6189d7e1d22624ba925251756068df3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Nisha Harry
2. M. Coetzee
3. Claire S. Johnston

In Sociology and Political Science

1. M. Coetzee

Citations in the corpus

• Emotional intelligence as a predictor of employees' career adaptability (2014, background): “A call center career is characterized by short-term contracts, vulnerability to shifting markets, and client demands that erode the possibility of long-term employment (Choi et al., 2012).”