Better late than early: The influence of timing on apology effectiveness ☆

By Cindy Frantz, Courtney Bennigson. 2005

162 citations recorded by the source corpus.

Subfields: Clinical Psychology, Social Psychology

View Paper: https://www.semanticscholar.org/paper/b8cbff8afaa8332e147ac3097b7f8eb4f545760a

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In Clinical Psychology

In Social Psychology

Citations in the corpus

An Exploration of the Structure of Effective Apologies (2016, background): “…(Bennett & Earwaker, 1994), prior relationship between the victim and the violator (Tomlinson et al., 2004), the timing of the repair communication (Frantz & Bennigson, 2005), the existence of prior deception (Schweitzer, Hershy, & Bradlow, 2006), and the national context (Han & Cai, 2010).”
The nature of an apology: An experimental study on how to apologize after a service failure (2013, background): “It refers to the point in time after failure occurrence when the service employee apologizes and reflects the chronological component (Frantz and Bennigson 2005).”
Retributive justice, restorative justice, and forgiveness: An experimental psychophysiology analysis (2008, background): “Frantz and Bennigson (2005) found that this passage of time may make recipients of an apology more “ripe” to receive it, thereby resulting in greater satisfaction with a delayed apology.”
The effects of attributions of intent and apology on forgiveness: When saying sorry may not help the story ☆ (2008, background): “On the other hand, forgiveness is also influenced by interpersonal factors located outside of the injured party, such as an apology from the offender (Darby & Schlenker, 1982; Frantz & Bennigson, 2005; Weiner, Graham, Peter, & Zmuidinas, 1991).”
Chutes Versus Ladders: Anchoring Events and a Punctuated-Equilibrium Perspective on Social Exchange Relationships (2010, background): “…one might suspect that memory of the anchoring event will fade over time and therefore create a situation where the relationship is ripe for change (Frantz & Bennigson, 2005), we believe that in future exchanges with the target, this self-defining memory freely emerges, is rehearsed (Lam &…”