The effects of attributions of intent and apology on forgiveness: When saying sorry may not help the story ☆

By C. Struthers, Judy Eaton, Alexander G. Santelli, Melissa Uchiyama, Nicole Shirvani. 2008

218 citations recorded by the source corpus.

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Suspending judgment to create value: Suspicion and trust in negotiation (2010, background): “Motive attributions affect person perception (Reeder, 2009; Reeder et al., 2004) and attitude (Ames et al., 2004; Struthers et al., 2008).”
When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem (2020, background): “For example, apology improves the recipient’s impression of the transgressor and leads to forgiveness (Struthers et al. 2008).”
Longer-Term Consequences of Anger Expression in Negotiation: Retaliation or Spill Over? (2010, background): “This suggests that the effectiveness of reconciliation attempts and appeasement strategies depends on the recipient’s personality, which may explain why apologies sometimes help to restore relationships and sometimes fail to do so (Kim, Ferrin, Cooper, & Dirks, 2004; Ohbuchi et al., 1989; Schweitzer”