Cognitive Dissonance after Purchase: A Multidimensional Scale.
By J. Sweeney, D. Hausknecht, Geoffrey N. Soutar. 2000
356 citations recorded by the source corpus.
Subfields: Applied Psychology, Cognitive Neuroscience, Marketing
View Paper: https://www.semanticscholar.org/paper/b3901624cde0b5fa6e010b383166d5934e30fa5a
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Applied Psychology
In Cognitive Neuroscience
- S. Tanford
- R. Montgomery
- Francesca Gino
- Andrew Smith
- Max H. Bazerman
- Celia Moore
- Toke Reinholt Fosgaard
- David Pascual-Ezama
In Marketing
Citations in the corpus
- Emotions and dissonance in ‘ethical’ consumption choices (2013, background): “More recently, Sweeney, Hausknecht, and Soutar (2000) proposed a measurement of cognitive dissonance that includes three dimensions: emotional (e.g. angry, disappointed with myself, annoyed with myself, frustrated, etc.), wisdom of purchase, and concern over deal.”
- Application of the Cognitive Dissonance Theory to the Service Industry (2011, background): “For example, the role of cognitive dissonance was examined following the act of choosing between a set of alternatives (postpurchase dissonance), following an induced act that was against one's values (induced compliance situation—being forced to make a positive comment despite the negative view), a”
- The Effects of Social Influence and Cognitive Dissonance on Travel Purchase Decisions (2015, methodology): “A dissonance scale for shopping behavior was developed by Sweeney, Hausknecht, and Soutar (2000).”
- Do we listen to advice just because we paid for it? The impact of advice cost on its use (2008, methodology): “Participants’ cognitive dissonance was measured using an adapted version of a valid and reliable multidimensional scale developed by Sweeney, Hausknecht, and Soutar (2000) to measure cognitive dissonance after purchase.”