Students' Demands and Expectations in an Age of Reduced Financial Support: The perspectives of lecturers in four English universities

By H. Rolfe. 2002

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The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “The strong focus on learning and performance supports findings by Rolfe (2002) that suggest that students may increasingly regard their university education as ‘instrumental’ as they enter higher education mainly for career reasons.”
Are students customers? TQM and marketing perspectives (2007, background): “In a qualitative study of 70 lecturers at four UK universities, Rolfe (2002) found that”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, background): “According to Rolfe (2002), the introduction of the tuition fees may affect the students from being free recipients to “customers”.”
Strategy development in UK higher education: towards resource‐based competitive advantages (2004, background): “However, it is important to note that this whole emphasis on the competitive nature of such resources has led to criticism (see, for example, Patterson, 2001; Rolfe, 2002; Kogan, 2003; Stilwell, 2003).”