Evaluating intellectual capital in the hotel industry

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Social capital, knowledge sharing and organizational performance: what structural relationship do they have in hotels? (2013, background): “The more individual intellectual capital that is transferred into an organizational asset, the greater the organizational performance is (Bontis, 1998; Engström et al., 2003).”
Intellectual capital in service‐ and product‐oriented companies (2010, background): “Relatively few studies have focused on its components in specific areas: Engstrom et al. (2003)”
Intellectual Capital and Business Performance: What Structural Relationships Do They Have in Upper‐Upscale Hotels? (2012, methodology): “Thus, effective recruitment and training, competence, attitudes and motivation, creativity and innovativeness of the personnel are vital capital (Engström et al., 2003; Hon, 2011; Kim et al., 2011).”
On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels (2018, result): “Previous studies have shown the importance of IC in the hotel industry (Engström et al., 2003).”