Consumer Trust in an Internet Store: A Cross-Cultural Validation

By Sirkka L. Jarvenpaa, Noam Tractinsky, L. Saarinen. J. Comput. Mediat. Commun., 2006

2,205 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/af9476e0ac832e9b78ddb69f297eb8ec19f57fbb

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Citations in the corpus

International Market Entry by U.S. Internet Firms: An Empirical Analysis of Country Risk, National Culture, and Market Size (2006, background): “Jarvenpaa and Tractinsky (1999) used Hofstede’s cultural dimensions to examine international consumer differences in trust toward Rothaermel et al. / International Market Entry 61 Internet stores.”
Beyond Trust: Web Site Design Preferences Across Cultures (2005, background): “…Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. markets is a central imperative (Gommans et al., 2001; Grewal et al., 2003; Jarvenpaa et al., 1999; Jones et al., 2000; McKnight et al., 2002; Urban et al., 2000; Yoon, 2002).”
Explaining and Predicting the Impact of Branding Alliances and Web Site Quality on Initial Consumer Trust of E-Commerce Web Sites (2007, neutral): “reflection of the trustworthiness of a company (as also supported by [31]); however, their claims are not supported by empirical evidence.”
Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns (2010, background): “Numerous studies have established that trusting beliefs strongly influence customers' intention to purchase from online vendors (e.g. Gefen and Heart, 2006; Jarvenpaa et al., 1999; 2000).”
An examination of the determinants of customer loyalty in mobile commerce contexts (2006, background): “Some researchers have suggested that online customers generally stay away from electronic vendors whom they do not trust [34,52].”
What Drives Electronic Commerce across Cultures? Across-Cultural Empirical Investigation of the Theory of Planned Behavior (2002, background): “In fact, Jarvenpaa and Tractinsky (1999) argue that lack of trust prevents consumers from engaging in online transactions.”
Antecedents and consequences of trust in online product recommendation: An empirical study in social shopping (2010, result): “The results were in line with previous research demonstrating the influence of PWR (Jarvenpaa and Tractinsky, 1999; McKnight et al., 2002), PWQ (Chang and Chen, 2008; Fung and Lee, 1999; McKnight and Chervany, 2001) and PIA (Kim and Tadisina, 2005; McKnight et al.”
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents (2020, background): “Trust is an important factor in IS studies (Kim and Prabhakar, 2004; Jarvenpaa et al., 1999; Söllner et al., 2016) and has been investigated in numerous contexts, such as virtual teams, blogs, mobile banking and various other B2B and B2C e-commerce platforms (Bhattacherjee, 2002; Junglas et al.,…”
Trust In and Adoption of Online Recommendation Agents (2005, background): “Research has shown that trust can effectively address the main issues in relation to the three characteristics discussed above by reducing environmental uncertainty, complexity, and risk, and by enhancing consumer loyalty (Jarvenpaa and Tractinsky, 1999; Jarvenpaa et al., 2000).”