Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns

By Patrick McCole, Elaine Ramsey, John R. Williams. 2010

426 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6f529109af069db4a124b98c452c484978f16274

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Re-examining online customer experience to include purchase frequency and perceived risk (2015, background): “This may take the form of subjective beliefs about how the retailer seeks to increase consumer trust in the online environment that may include functions on the retail websites that enhance consumer trust (e.g., McCole et al. 2010; Ogonowski et al., 2014; Toufaily et al., 2013).”
Understanding Privacy Online: Development of a Social Contract Approach to Privacy (2016, background): “2006), but meeting consumer privacy expectations also increases trust in a firm (McCole et al. 2010), while violating privacy expectations leads to adverse consumer reactions (Miyazaki 2009).”
Highly automated job interviews: Acceptance under the influence of stakes (2019, neutral): “Potentially, higher privacy concerns could be elicited by higher uncertainty of who will access the data in interviews without any human influence (McCole et al., 2010).”
Beyond technology acceptance: Brand relationships and online brand experience☆ (2013, background): “Trust positively influences attitudes towards online purchasing (McCole et al., 2010) and has a mitigating effect on other sources of uncertainty such as privacy concerns, fears of opportunism, or insecurity (Eastlick et al.”
Online grocery shopping: the impact of shopping frequency on perceived risk (2016, background): “Online shoppers can perceive greater unreliability of infrastructure and systems (Pavlou 2003; McCole, Ramsey, and Williams 2010), as well as lowered trust and higher perceived risk (Laroche et al. 2005).”
The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective (2020, background): “Trust is an essential factor that helps consumers reduce risks through social interactions which is widely used in business relationships (Kim and Park 2013; McCole, Ramsey, and Williams 2010).”
A study of the impact of social media on consumers (2014, background): “In a business-to-consumer relationship, trust in the e-vendor is important in assessing risk in the transaction (McCole et al. 2010).”
Explaining consumer attitudes and purchase intentions toward organic food: Contributions from regulatory fit and consumer characteristics (2014, background): “Furthermore, as shown in a study by McCole, Ramsey, and Williams (2010), trust in the vendor and the message provided has a positive impact on attitude toward purchasing behaviour.”
Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study (2018, background): “…validity is validated across research contexts (e.g. Belanche et al., 2014; Chen and Barnes, 2007; Hsu et al., 2014; Joubert and Van Belle, 2013; McCole et al., 2010; Pappas, 2016; Suki and Suki, 2017; Zhang et al., 2014; Zhou, 2014), it is hypothesised that: H3b: M-vendor trust has a…”