Relationship Between Customer Satisfaction and Loyalty on the Internet

By J. Castañeda. 2011

92 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/af8280d04b4abe1a5fe3f23380f0492ec3d40e09

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Kumar Alok
2. Razali Haron
3. Noradilah Abdul Subar
4. Ching-Chan Cheng
5. Medha Srivastava
6. Khairunisah Ibrahim
7. Hung-Che Wu

In Organizational Behavior and Human Resource Management

1. Ching-Chan Cheng
2. Hung-Che Wu
3. Kumar Alok
4. Razali Haron
5. Noradilah Abdul Subar
6. Medha Srivastava
7. Khairunisah Ibrahim

In Sociology and Political Science

1. Ching-Chan Cheng
2. Hung-Che Wu
3. Kumar Alok
4. Razali Haron
5. Noradilah Abdul Subar
6. Medha Srivastava
7. Khairunisah Ibrahim

Citations in the corpus

• What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, background): “Likewise, Castañeda (2011) reports that involvement is a moderating variable in the relationship between satisfaction and loyalty, and, in high involvement, satisfaction is the major predictor of loyalty, whereas, in the low involvement, satisfaction is not the predictor of loyalty.”
• The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context (2013, background): “Zeithaml et al. (1996); Castaneda (2011); Kaur et al. (2012); Shainesh (2012) perceived trust as a significant marker of customer loyalty.”
• Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust (2020, background): “Thus, a significant indicator in emerging customers’ loyalty is attributed by trust (Castaneda, 2011; Shainesh, 2012).”