Complexity of service value networks: Conceptualization and empirical investigation

By Rahul C. Basole, W. Rouse. IBM Systems Journal, 2008

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Visualization of interfirm relations in a converging mobile ecosystem (2008, background): “This is particularly the case for firms that provide complex products and services; in many instances they are often dependent on numerous complementary resources (Basole and Rouse, 2008).”
Characterizing service networks for moving from products to solutions (2013, background): “Their contribution to service provision focusses on their core competences and on cooperation with other network actors (Basole & Rouse, 2008).”
Leveraging complexity for ecosystemic innovation (2018, background): “Literature on inter-firm networks also analyzes the design of innovation ecosystems as complex network-based structures, with this approach used to study value chain networks and ecosystems in a variety of industries (Adner, 2012; Basole and Rouse, 2008; Rosenkopf and Schilling, 2008).”
Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010, background): “In short, there is an increasing demand for ‘smart service systems’, principally (but not only) based upon ICT, to create a basis for systematic and sustainable service innovation in complex environments (IfM, IBM, 2008; Basole and Rouse, 2008; Demirkan et al., 2008).”